Bigfurnimove is dedicated to providing reliable and convenient large furniture moving services throughout Germany. We understand that moving arrangements may sometimes need to be changed. This refund and cancellation policy explains the cancellation, appointment change, and refund process and conditions for services booked through www.bigfurnimove.com.
- General Information
All furniture moving services arranged through Bigfurnimove are one-time services. Because each booking requires arranging service time, preparing a moving plan, and allocating necessary resources, cancellation and refund requests will be processed according to the following conditions.
- Cancellation and Refund Conditions
Cancellation Requests 48 Hours or More in Advance:
If you cancel at least 48 hours before your confirmed service appointment time, you will receive a 100% refund, provided that no non-refundable service preparation fees have been incurred.
Cancellation Requests Within 48 Hours of Service Time:
If you cancel within 48 hours of your appointment time, some preparation or booking fees may be deducted. The remaining amount will be refunded to the original payment method.
No-shows and Customer Absences:
If our service team arrives at the agreed location and the customer is absent, cannot provide access, or has not given prior notice of cancellation, the appointment may be considered a no-show and a full refund may not be possible.
- Consumer Cancellation Rights (German and EU Regulations)
Customers located in Germany and the EU may enjoy statutory consumer rights related to the service agreement as stipulated by applicable consumer protection law.
Cancellation Rights:
Customers may cancel their appointment if the service has not been fully completed within the period stipulated by applicable law.
Service Commencement Before the Cancellation Deadline:
If you request that the furniture moving service commence before the statutory cancellation deadline, you acknowledge that, according to applicable regulations, some of your cancellation rights may be affected once the service has been fully or partially completed.
- Appointment Rescheduling Policy
If you need to change your booked furniture moving service, we recommend that you contact us as early as possible.
Rescheduling requests submitted at least 48 hours before the original appointment time will be reviewed and arranged based on service availability.
Requests submitted within 48 hours of the scheduled service start time may incur additional preparation fees depending on available resources and if other services are already scheduled.
To request a change of service time, please contact our customer support team:
Email: stock@bigfurnimove.com
- Bigfurnimove Service Cancellation
In exceptional circumstances, due to unforeseen events, operational issues, or situations beyond reasonable control, Bigfurnimove may need to postpone or cancel scheduled services.
If this occurs:
We will notify the customer as soon as possible using existing contact methods.
The customer can choose to reschedule the service to a suitable future date or receive an eligible refund.
- Refund Processing and Payment Information
Payment Processing:
Approved refunds will be securely processed using the original payment method used at checkout.
Processing Time:
Once a refund request is approved and issued, the refund amount will typically arrive within 5-10 business days, depending on the customer’s payment service provider or financial institution.
Refund Currency:
Refunds will be processed in the same currency used in the original transaction. 7. How to Request a Cancellation or Refund
To submit a cancellation or refund request, please contact us and provide your service details:
Brand Name: Bigfurnimove
Company: Anra Umzüge und Entrümpelungen GmbH
Address: Conrad-Rotenburger-Str 5, 74321, Bietigheim-Bissingen
Tel: +49 1714277721
Email: stock@bigfurnimove.com
Official Website: www.bigfurnimove.com
Company Location: Germany
Please include the following information in your request:
Name
Booking or Service Reference Number
Booked Service Date
Reason for Cancellation
Our customer support team will review your request and provide assistance in accordance with this policy and relevant regulations.