Welcome to Bigfurnimove (hereinafter referred to as “we”). We provide large furniture moving services to customers located in Germany. We respect your privacy and are committed to protecting your personal information in accordance with applicable German and European data protection regulations, including the General Data Protection Regulation (EU GDPR 2016/679) and related German data protection laws.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit www.bigfurnimove.com, contact our support team, or arrange our furniture moving service.
- Data Controller Information
In accordance with applicable privacy laws, Bigfurnimove is responsible for managing and protecting your personal data collected through our website and service communications.
Brand Name: Bigfurnimove
Company: Anra Umzüge und Entrümpelungen GmbH
Address: Conrad-Rotenburger-Str 5, 74321, Bietigheim-Bissingen
Tel: +49 1714277721
Email: stock@bigfurnimove.com
Official Website: www.bigfurnimove.com
Company Location: Germany
- Personal Information We Collect
We collect personal information necessary to provide the services, communicate with customers, and manage service arrangements. This information may include:
Contact Information: Name, email address, phone number, and the service location address required for furniture moving arrangements.
Service Details: Requested service dates, furniture information, moving requirements, moving conditions, and other details provided in the booking or communications.
Communication Records: Information contained in emails or messages sent to our customer support team.
Technical Information: IP addresses, browser types, device information, and website usage data collected through necessary website technologies and cookies.
- Payment Processing Information
Bigfurnimove does not store complete payment card information or bank details directly on our servers.
All online payment transactions are processed through a secure payment service provider with appropriate encryption and security measures.
When you complete a payment through www.bigfurnimove.com, payment information may be securely transmitted to your chosen payment processor. The payment processor will process financial information in accordance with its own privacy policy and applicable payment security requirements.
- How We Use Your Personal Data
We only use the personal information we collect for lawful business purposes, including:
Processing and managing furniture moving service bookings.
Confirm appointments and notify customers of service updates.
Respond to customer inquiries and support requests.
Provide service-related notifications and transaction information.
Maintain business records necessary for accounting, tax, and legal obligations.
Improve website functionality and customer service experience.
Prevent unauthorized activities and protect website security.
We will not sell, rent, or trade customers’ personal information to unauthorized third parties.
- Data Retention Period
We retain personal information only for the period necessary to provide services, meet legal requirements, and maintain appropriate business records.
Service and Transaction Records: Reservation information, invoices, and payment-related records may be retained for up to 10 years in accordance with German accounting and tax regulations.
Customer Communication Records: General customer support emails and service-related communication records may be retained for up to 3 years after the last interaction, unless otherwise stipulated by law.
Technical Data: Website logs and technical information collected for security and operational purposes may be stored for up to 12 months, after which they will be deleted or anonymized.
Personal information will be securely deleted or anonymized after the applicable retention period expires.
- International Data Processing
As Bigfurnimove operates in Germany, customer personal data is primarily processed within Germany and the European Economic Area (EEA).
If certain service providers process information outside the EEA, we will ensure appropriate legal safeguards are in place in accordance with applicable data protection requirements, including, where necessary, approved contractual safeguards.
- Your Privacy Rights
Under applicable German and European data protection laws, you have the following rights regarding your personal information:
Right of Access: Request access to the personal data we hold about you.
Right of Correction: Request correction of inaccurate or incomplete personal information.
Right of Erasure: Request the erasure of your personal data unless there is a legal requirement to continue storing it.
Right of Restriction of Processing: Request restriction of the processing of certain data.
Right of Objection: Object to specific types of data processing, where applicable.
Right of Data Portability: Request access to your personal data in a commonly used electronic format.
To exercise your privacy rights, please contact us.
- Website Content and Intellectual Property
All materials displayed on the website www.bigfurnimove.com, including text, images, logos, graphics, service descriptions, and other content, are owned by Bigfurnimove or used under license.
Unauthorized copying, reproduction, distribution, or use of website materials for commercial purposes is prohibited without prior written permission.
- Privacy Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or applicable legal requirements.
Any revised version will be posted on this page, updated with the effective date. We encourage customers to review this Privacy Policy periodically to stay informed about how we protect personal information.
- Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of personal data, please contact us:
Email: stock@bigfurnimove.com