Welcome to Bigfurnimove (hereinafter referred to as “we”). These Terms of Service (hereinafter referred to as “the Terms”) outline your access to and use of our website www.bigfurnimove.com and our large furniture moving services.
By accessing our website, requesting our services, or completing a booking, you agree to abide by these Terms. If you do not accept these Terms, please do not use our website or arrange services through Bigfurnimove.
- Company Information
Brand Name: Bigfurnimove
Company: Anra Umzüge und Entrümpelungen GmbH
Address: Conrad-Rotenburger-Str 5, 74321, Bietigheim-Bissingen
Tel: +49 1714277721
Email: stock@bigfurnimove.com
Website: www.bigfurnimove.com
Location: Germany
- Service Description and Scope
Bigfurnimove provides large furniture moving services designed to help customers move and transport heavy furniture.
Scope of Service: Our services are only available to customers within Germany. We do not provide or arrange services outside the designated scope.
Service Nature: All moving assistance services are arranged through our official website or customer communication channels and completed based on the confirmed booking details provided by the customer. Customer Information Requirements: Customers are responsible for providing accurate information regarding furniture type, moving location, moving conditions, and any special requirements before service booking confirmation.
- One-Time Service and Payment Terms
One-Time Transaction: All services provided by Bigfurnimove are based on a single service booking. We do not offer recurring subscriptions, automatic renewals, or continuous payment arrangements.
Service Pricing: Prices and service details will be displayed or provided before confirmation. Customers must complete full payment or pay the required amount according to the booking terms before the service booking is finalized.
Payment Processing: Online payments are processed through a secure payment processing system. Completing payment authorizes the appropriate payment service provider to process the transaction amount related to your selected service.
Payment Records: The transaction description displayed on your payment invoice may include the Bigfurnimove brand name or related website information, depending on your payment service provider.
- Intellectual Property
Website Content: All content displayed on the website www.bigfurnimove.com, including text, logos, graphics, photographs, service descriptions, layouts, and brand elements, is owned by Bigfurnimove or has been duly licensed.
Content Use: Customers may only access the website content for personal and non-commercial purposes.
Restrictions: Without prior written permission, users may not copy, reproduce, modify, distribute, publish, or use any website content, images, service materials, or brand elements belonging to Bigfurnimove in any commercial manner.
- Booking Changes, Cancellations, and Refunds
Due to the need for scheduling, resource planning, and service preparation for furniture moving services:
Customer Cancellation: To cancel or change a confirmed service booking, please email stock@bigfurnimove.com as early as possible and submit your request before the scheduled service time.
Refund Eligibility: Eligible cancellation requests will be reviewed according to our refund and cancellation policy. The refund amount may depend on the timing of the request and whether preparation fees have been incurred.
Customer Rescheduling: Customers may request to change their booking date. Rescheduling is subject to service capacity and requires confirmation from Bigfurnimove.
Service Provider Cancellation: If Bigfurnimove must cancel a confirmed service due to unforeseen circumstances, we will promptly notify the customer, who can choose to receive a conditional refund or schedule a new service date.
- Customer Responsibilities, Obligations, and Applicable Law
Customer Responsibilities: Customers must provide accurate service information and ensure reasonable access conditions for furniture moving assistance. Customers should inform us in advance of factors that may affect service completion, such as building access restrictions, stairs, elevators, or special moving conditions.
Service Limitations: Bigfurnimove provides furniture moving assistance according to the confirmed service arrangements. We are not responsible for delays or difficulties caused by inaccurate information, access restrictions, or circumstances beyond our reasonable control.
Applicable Law: These Terms and Conditions and any Service Agreements are governed by and construed in accordance with the laws of Germany. Applicable mandatory consumer protection rights under German and EU regulations remain unaffected.
- Updated Terms of Service
We may revise or update these Terms of Service as necessary to reflect changes in our services, legal requirements, or business operations. The updated version will be posted on this page, indicating the latest revision date.
Your continued use of our website or services after the changes are posted constitutes your acceptance of the updated terms.
- Contact Us
If you have any questions, concerns, or requests regarding these Terms of Service, please contact us:
Email: stock@bigfurnimove.com