This booking and service policy outlines the terms and conditions for arranging, confirming, preparing, and completing the large furniture moving service offered through www.bigfurnimove.com.
- Service Scope and Availability
Bigfurnimove is a furniture moving service provider headquartered in Germany, offering moving and transport services for large and heavy furniture to customers within Germany.
Service Area: Our furniture moving services are only available to customers within Germany.
Location Confirmation: Service availability will be confirmed during the booking process. We reserve the right to refuse requests or provide refunds for locations outside our service area.
- Booking Process and Confirmation
Advance Booking Requirement: Customers must submit a service request and complete payment through our official website or authorized communication channels before service booking confirmation.
Booking Confirmation: After successful payment processing and confirmation of service details, customers will receive a confirmation notification via the contact information provided during booking.
Service Agreement Confirmation: Service bookings are only valid after successful payment and confirmation of the arranged moving service by Bigfurnimove.
- Service Preparation and Completion
Furniture Moving Service: On the confirmed service date, we will provide moving assistance according to the agreed service requirements, including the relocation and moving of large furniture.
Customer Notice: Customers should ensure that their furniture is easy to move before the scheduled time. Any relevant details, such as furniture dimensions, moving conditions, access restrictions, stairs, elevators, or other special requirements, should be communicated in advance.
Service Time: Our service team will make every effort to arrive within the agreed time slot. If unforeseen circumstances affect the scheduled arrival time, we will notify the customer promptly.
- Rescheduling and Cancellation Policy
Due to the need for advance booking, resource allocation, and preparation for furniture moving services:
Customer Rescheduling: Customers can contact us at stock@bigfurnimove.com as early as possible before the scheduled service time to request a rescheduling. We will arrange rescheduling based on service capacity.
Customer Cancellation:
Cancellation More Than 48 Hours Before Service Start: Eligible cancellations will receive a full refund.
Cancellation Within 48 Hours Before Service Start: Late cancellations may incur preparation fees or pre-booked service arrangement fees. Service Provider Cancellation: If Bigfurnimove needs to cancel or postpone a confirmed appointment due to unforeseen circumstances, operational issues, or situations beyond our reasonable control, we will promptly notify the customer. The customer can choose to reschedule or receive a conditional refund.
- Refund Processing and Payment Methods
Approved refunds will be processed through the original payment method used at the time of the transaction.
Refund processing typically takes 5-10 business days after approval, depending on the customer’s payment service provider or financial institution.
Refunds are usually processed in the same currency as the original payment.
- Contact Information
For any questions regarding service bookings, appointment changes, or furniture moving arrangements, please contact our customer support team:
Brand Name: Bigfurnimove
Company: Anra Umzüge und Entrümpelungen GmbH
Address: Conrad-Rotenburger-Str 5, 74321, Bietigheim-Bissingen
Tel: +49 1714277721
Email: stock@bigfurnimove.com
Official Website: www.bigfurnimove.com
Location: Germany
Our team is ready to assist you with service inquiries and provide support throughout the booking process.